The reception lobby is characterized by the distinctive mark of the hospitality of the Zacchera family, the accommodation experts for Lake Maggiore. The lobby includes the concierge desk, providing assistance to guests from 7:30 am to 10:30 pm, seven days a week and the communal TV lounge. The check-in time for rented apartments is from 16.00 pm and on the day of departure, apartments must be vacated before 10:00 am. The minimum booking is for three nights with fixed arrivals, either on Wednesdays or Saturdays. During the months of July and August, the minimum booking is for seven nights, arrivals on Saturdays.